EasyGo Campus Version - Terms of Use

1. What is EasyGo?

EasyGo is a user-friendly, campus-based online app designed to streamline daily campus activities. Whether it’s booking a campus shuttle, ordering food, registering for events, or reserving facilities, EasyGo makes it quick and convenient.

2. Who is EasyGo for?

EasyGo is exclusively designed for students, faculty, and staff of our campus community.

3. How does EasyGo benefit me?

With EasyGo, you can save time, stay updated on campus happenings, and access essential services from a single platform, right at your fingertips.

4. Is EasyGo free to download and use?

Yes, the app is free to download and use. However, charges may apply for specific services like food delivery, transportation, or event tickets.

 

Account & Registration

 

5. How do I create an account on EasyGo?

 Download the app from your device’s app store.

Tap "Sign Up" and enter your campus email address.

Follow the prompts to complete registration.

6. Can I use my personal email address to register?

No, a valid campus email is required to ensure only authorized campus members have access.

7. What if I lose access to my campus email?

Contact our support team to update your account information or recover access.

 

Services Offered

 

8. What can I do with EasyGo?

Here’s a quick overview of the services available:

Shuttle Booking: Reserve seats on campus transportation with live tracking.

Food Delivery: Order meals from campus cafeterias and restaurants with delivery or pickup options.

Event Updates: Stay informed about campus events and register directly through the app.

Facility Reservations: Book study rooms, sports facilities, or other campus spaces.

Campus News: Access updates, announcements, and alerts from campus administration.

9. How do I use the services?

Navigate to the "Services" tab in the app, choose the service you need, and follow the simple on-screen instructions.

10. Are there any discounts for students?

Yes! EasyGo often partners with campus vendors to offer exclusive discounts and deals for students.

 

Payments

 

11. What payment methods are supported?

We support various payment options, including:

Credit/Debit cards

Mobile payment apps (e.g., Bkash; Nogod )

Campus wallet (if available)

12. Can I save my payment details for faster transactions?

Yes, you can securely save your payment information in the app for convenience.

13. Is my payment data safe?

Absolutely. EasyGo employs advanced encryption to protect your payment and personal information.

14. Can I get refunds if there’s an issue with a service?

Yes, refunds are available for eligible issues. Contact support with your order or booking details to initiate the process.

 

Support & Troubleshooting

 

15. What should I do if I encounter a problem with the app?

Go to the "Help & Support" section in the app to report the issue, or email our team at easygocampusofficial@gmail.com.

16. What if my shuttle, delivery, or booking is delayed?

Check the real-time status in the app. If delays persist, contact our support team for assistance.

17. I forgot my password. How do I reset it?

Tap "Forgot Password" on the login screen.

Enter your registered campus email.

Follow the link sent to your email to create a new password.

18. The app isn’t working on my device. What should I do?

Ensure:

Your app is updated to the latest version.

Your device meets the minimum requirements (listed in the app store).

Your internet connection is stable.

If the issue persists, contact support.

 

Privacy & Data Security

 

19. What information does EasyGo collect?

We collect essential details like your name, campus email, and usage patterns to enhance your experience. View our full Privacy Policy in the app for more details.

20. How does EasyGo ensure my data is secure?

Your data is protected through encrypted servers and stringent security measures. We do not share your personal information without your consent.

21. Can I delete my account and data?

Yes, you can request account deletion via the "Settings" section or by contacting our support team.

 

Feedback & Suggestions

 

22. How can I provide feedback about EasyGo?

We love hearing from you! Use the "Feedback" option in the app or email us at easygocampusofficial@gmail.com to share your thoughts.

23. Can I suggest new features for the app?

Absolutely! Submit your ideas through the "Feedback" form, and we’ll consider them in future updates.

 

Miscellaneous

 

24. Does EasyGo work offline?

Certain features, like checking your booking history, work offline. However, most services require an active internet connection.

25. Are updates to the app automatic?

You’ll be notified when updates are available. Enable automatic updates on your device to ensure you’re always using the latest version.

26. How can I stay updated on new features or announcements?

Check the "News & Updates" section in the app or follow our official campus bulletin board.

 

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